Returns & Exchanges
At Iron Neck, we stand behind our products and offer a 30-day return window for items in original condition. Whether you need a different size or a full refund, our goal is to ensure your training remains uninterrupted and effective.
Initiate Your Request
Visit our online returns portal with your order number and shipping zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be generated; simply download and print it to prepare your package for transit.
Pack and Ship
Securely place the equipment in its original packaging to prevent damage and drop it off at any authorized carrier location.
Quality Inspection & Refund
Our team will inspect the returned gear upon arrival, and once verified, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing